General Urgent Info
The resort is affiliated with the International Code of Conduct with which it is committed to safeguarding the safety of Children and Adolescents. Members are required to provide ID for all adults and children in the reservation as well as a printed confirmation letter at check in.
Our 1-in-2-year rule is based on the year of travel. Basic Wi-Fi is complimentary.
Security deposit required upon check-in at the resort.
Confirmation paperwork is required upon check-in at the resort.
In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resortu2019s website.
To confirm a reservation 7 days or less prior to the check-in date, the inventory needs to be verified and authorized in writing by Royal Holiday.
RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
RCI and its related entities shall not have any liability related to individual resortsu2019 on-site COVID-19 testing (or absence of on-site COVID-19 testing).
The resort does not have elevators. Please contact the resort before check-in to determine if a ground-floor unit assignment is available. Requests for view, location, and ground-floor units are assigned at check-in and subject to availability at that time. The property cannot guarantee any specific unit.